Stripe Payments

Payment setup, subscription plans, billing, invoices, and payment history in MQUAD

MQUAD integrates with Stripe to handle payment processing for subscription plans, pay-per-survey billing, and incentive payments to respondents.

Setting Up Payments

Workspace Setup

  1. Go to Workspace Settings > Billing > Payment Setup.
  2. Click Connect Stripe to link your Stripe account.
  3. You'll be redirected to Stripe's authorization page. Log in to your Stripe account and grant the requested permissions.
  4. After authorization, you're returned to MQUAD. The connection status shows as Connected.

Stripe Account Requirements

  • A verified Stripe account in supported country
  • Bank account details configured for payouts
  • Tax information completed (if applicable)

Test Mode

While in Stripe test mode, all transactions are simulated. Use test card number 4242 4242 4242 4242 with any future expiry and any CVC. Test mode is indicated by a yellow banner in the billing section.

Subscription Plans

MQUAD offers tiered subscription plans based on workspace size and feature requirements:

  • Free Plan — Up to 3 surveys, 100 responses/month, basic export formats
  • Professional — Unlimited surveys, 10,000 responses/month, all export formats, approval workflow
  • Enterprise — Unlimited everything, ODK integration, custom roles, dedicated support, SLA

To view and change your plan, go to Workspace Settings > Billing > Subscription.

See the Subscriptions guide for detailed plan comparison and upgrade/downgrade instructions.

Managing Billing

Invoices

Invoices are generated automatically at each billing cycle:

  1. Go to Workspace Settings > Billing > Invoices.
  2. All invoices are listed with: invoice number, period, amount, status (paid/pending/overdue), and download link.
  3. Click Download PDF for a printable invoice.
  4. Click View Details to see line items and payment method used.

Invoices are also sent via email to the workspace billing contact.

Payment Methods

  1. Go to Workspace Settings > Billing > Payment Methods.
  2. View and manage saved payment methods.
  3. Click Add Payment Method to enter a new card — securely processed by Stripe (MQUAD never stores full card details).
  4. Set a default payment method by clicking Make Default.
  5. Remove outdated cards by clicking Remove.

Billing History

The Payment History section shows all financial transactions:

  • Subscription payments
  • One-time charges
  • Refunds and credits
  • Failed payment attempts

Each entry shows date, description, amount, status, and a receipt link.

Handling Payment Failures

If a payment fails:

  1. MQUAD sends an email notification to workspace admins.
  2. The payment is retried automatically up to 3 times over 5 days.
  3. You can manually retry from Billing > Invoices by clicking Retry Payment.
  4. Update your payment method before the next attempt if the card was declined.

After all retries fail, the workspace is downgraded to the Free Plan after a 7-day grace period. No data is lost during downgrade — surveys and responses remain accessible, but premium features are disabled.

Respondent Incentives

For surveys that offer respondent incentives:

  1. Go to Survey Settings > Incentives.
  2. Toggle Enable Respondent Payments.
  3. Set the incentive amount per completed response.
  4. Configure payment triggers: on completion, on approval, or manually.
  5. MQUAD processes payments through your connected Stripe account.

Respondents receive payments via email (Stripe's payment links) or directly if they have a connected Stripe account.

Security

  • All payment data is processed by Stripe — MQUAD never stores credit card numbers
  • Communications with Stripe use TLS 1.2+ encryption
  • PCI compliance is handled by Stripe (MQUAD is PCI-compliant via Stripe's SAQ A)
  • Payment method tokens are stored, not raw card data
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